Collection, Protection, and Use of Customer Information
The Liberty Dialogues respects the privacy of Customers using Ask an LD Educator.
Information Collected. The service may collect the Customer's name, contact information, account information, matter descriptions, uploaded documents, communications, payment records, and other information voluntarily submitted in connection with an educational review.
Purpose of Collection. Customer information is collected to administer accounts, assign Educators, review submitted matters, communicate with Customers, prepare educational work products, process payments, maintain records, and operate and improve the Liberty Dialogues System.
Access to Information. Access to identifiable Customer information is limited to authorized personnel, assigned Educators, and service providers who reasonably require access to perform their responsibilities.
Protection of Information. The Liberty Dialogues will employ reasonable administrative, technical, and organizational safeguards intended to protect Customer information against unauthorized access, disclosure, alteration, or loss. No electronic system can guarantee absolute security.
Use of Educational Analysis to Improve the System. The Liberty Dialogues may retain and aggregate appropriately de-identified information, analytical findings, and conclusions from submitted matters in a central educational knowledgebase. The purpose is to improve the accuracy, consistency, and educational performance of the Liberty Dialogues System.
Before information is used for this purpose, direct personal identifiers will be removed, and reasonable measures will be taken to reduce the risk that a Customer or another individual can be identified. Information that cannot be adequately de-identified will not be included in the shared analytical knowledgebase.
Third-Party Services. The service may use third-party providers for hosting, document processing, payment processing, communications, and other operational functions. Such providers may process information as necessary to deliver their contracted services.
Disclosure of Information. The Liberty Dialogues will not sell Customer personal information. Information may be disclosed when authorized by the Customer, reasonably necessary to provide the service, or required by applicable law or valid legal process.
Retention and Deletion. Customer information will be retained only for periods reasonably necessary for service delivery, legitimate operational purposes, legal compliance, and applicable recordkeeping requirements. Customers may request information about access, correction, or deletion of their personal information, subject to applicable legal exceptions.
Customer Rights and Inquiries. Customers may contact The Liberty Dialogues concerning privacy questions or requests relating to their personal information through the contact information published on the website.